Reward delivery failed

The REWARDS.DELIVERY.FAILED event includes event-specific data in payload.meta:

{
  "event": "REWARDS.DELIVERY.FAILED",
  "uuid": "5ccc7bb1-7659-4e23-a407-77d8cd9c62f5",
  "created_utc": "2021-04-06T20:05:01.037-04:00",
  "payload": {
    "resource": {
      "id": "2V3PCCL7QXDA",
      "type": "rewards"
    },
    "meta": {
      "failure_reason": "invalid_domain",
      "retryable": false
    }
  }
}

Properties

PropertyTypeDescription
failure_reasonstringThe failure reason. See table below.
retryablebooleanWhether the reward can be resent to the same recipient.

Failure reason values

ReasonDescription
apple_private_relayThe provided email is an Apple private relay. To deliver to this address, allow Tremendous in your relay settings.
domain_blockThe recipient’s email provider blocked our email.
email_delivery_failedThe email server rejected the message.
invalid_domainTypically this is because the email’s domain is invalid or unable to accept email.
invalid_emailThe email address doesn’t exist or may contain a typo.
mailbox_unavailableRecipient’s mailbox is out of space or otherwise not accepting emails.
sms_delivery_failedThe text message could not be delivered.
smtp_delivery_failedThe email could not be delivered.
spam_reportThe recipient marked our emails as spam, so we are unable to deliver emails to them.